Items may be returned within 30 days for a full refund of the purchase price. Outbound shipping and handling fees are not refundable. Customers are responsible for return freight charges. All returned items must be received in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. Pilot Mall can only refund the original purchase price. Shipping and handling fees are nonrefundable. All accessories/promotional items included with the product must be returned. Absolutely no returns will be accepted after 30 days.